🏨 Your reception or team overwhelmed?
We have the solution.
A virtual guest assistant that handles 80% of communication — 24/7, error-free, fully integrated.
So your staff can focus on what really matters: your guests.
🔎 The challenge:
Many hotels and restaurants lose time, nerves, and bookings daily, which reduces planning reliability due to:
- 40+ requests per day (email & calls)
- Overloaded reception, high staff turnover, bad mood, dissatisfaction
- No consistent table occupancy
- Isolated software systems without smart integration
- No follow-up = no returning guests
- No feedback
- No direct channel to the customer
✨ The MATIKA solution:
We build a customized AI guest assistant that:
- Automatically accepts, confirms & follows up on reservations
- Assists guests before & after their stay (WhatsApp, chatbot, etc.)
- Connects your systems (PMS, table reservations, correspondence, etc.)*
- Proactively re-engages guests (like an intelligent newsletter — only better)
- Provides automated strategic reports
- Predicts booking occupancy and revenue*
- Generates authentic Google reviews automatically
- Communicates automatically via email, phone (voice agent), WhatsApp, etc. in multiple languages
- Communicates smartly via WhatsApp, email, or voice and drives upsells
- Handles tasks (fills lists and Excel files, creates reports, writes emails, books appointments, etc.)
(*depending on system age, interface availability, and data collection capability)
🌟 The result for your hotel or restaurant:
✅ 10+ hours less stress per week
✅ More direct bookings without extra effort
✅ Reduced staff needs = more stability
✅ More focus on guests rather than admin
✅ Higher quality through focus shift
✅ Clearer decisions thanks to automated reporting
✅ Booking forecasts for better planning
✅ Happier guests
✅ More returning guests
✅ Direct feedback
✅ Expandable, individual virtual team (24/7/365)
✅ Relief for your staff
✅ A more motivated and happier team
🔧 Become a pilot partner:
We’re looking for 3 pilot partners. Get:
👉 Special pricing
👉 Exclusive support
👉 Direct input into development
MATIKA e.U
The Process Experts
Locations: Eppan an der Weinstraße & Salzburg
Digital assistants for hotels and restaurants with high standards
Book a Free Pilot Call — Discover Your AI Potential
Ready to see what AI can do for your business?
Schedule your free 20-minute pilot call to explore your processes, identify automation opportunities, and learn how AI can increase your ROI.
